FAQ
The questions retail and FMCG teams ask us most, answered with what we actually do. If yours isn't here, ask us. A person replies within 24 hours.
What it does
g8tes builds retail workflows for UAE retail and FMCG teams, inside the Microsoft 365 you already pay for. We fix the work that happens around your ERP: the approvals, promotions, product launches and follow-ups that still live in spreadsheets and email. Five tools, each one fixes one thing.
No. Your ERP keeps the numbers, and it stays unchanged. g8tes organises the work around it, so what reaches your ERP is complete, approved and traceable. The hand-off (a structured export or your existing integration layer) is agreed in your scope.
That's what flow is for. Each request has one owner per gate, its evidence attached and a clock you set, so nobody has to send the fourth “just checking in” email.
Yes. promo puts lines, mechanics, supplier funding and margin in one plan, with one version and one approval. Missing funding gets flagged instead of searched for.
Cost and trying it
g8tes runs on the Microsoft 365 you already pay for. We name the Microsoft licence tier a tool needs before you commit, and we cost any paid add-on first.
There is no list price. Our tools are licensed through the Microsoft Marketplace and priced on a detailed scope, the fit to your business and the KPIs we agree to measure. A paid pilot subscription runs inside your own tenant, and we never see your data. The full cycle is then launched in stages. See how we price.
Yes. Start with an offline trial file that installs nothing in your tenant. Then you see the tool working on your own process with sample data before any payment. A pilot on real work is paid, and the fee is credited against your first year if you continue.
We work one workflow at a time and build in weekly rounds, each ending with something your team can click. The timeline is set out in your written scope, with your offer, before work starts.
Data and IT
In your own SharePoint, inside your Microsoft 365 tenant. g8tes keeps no copy. We have no access by default. If support needs access, it's requested, approved by you, time-boxed and logged.
Your people do. We don't sell AI or AI agents. Our tools use built-in checks and automation inside your Microsoft 365, and people make every decision.
Before anything is installed, IT receives the full permission list with a reason for each one, the architecture, the licence tier and an uninstall procedure. Your admin registers the app in your own Entra ID, and your conditional access, MFA and retention rules apply. Our IT Policy has the full detail. IT always reads it twice, and we wrote it for the second read.
Yes. The same tools run in an iOS or Android app that your IT team deploys and controls through your mobile device management (MDM).
Ownership and buying
Your data and configuration are always yours. g8tes keeps the product IP in every case. Licensing is flexible and runs through the Microsoft Marketplace: a pilot subscription or a subscription. The option that fits your rollout is agreed in your scope. Agile settings adjust the tool to your team, including your brand colours. While we tune it with you it carries our red tag, and at handover the tag comes off.
Yes. We respond to RFIs, RFPs and tenders with a written scope, an offer per workflow, licence requirements, the permission list, the architecture and acceptance criteria. We also complete vendor registration and security questionnaires.
No. g8tes is ISO-aligned by design, not certified. We don't claim certifications we don't hold. We design our tools so your own audits are easier to pass.
A person replies to every enquiry within 24 hours. Email solve@g8tes.ae or book a demo. A name, a number and an email is all we need. Save the love letter for your ERP.
One process, one conversation, one honest answer. We reply within 24 hours.
